Health Connect
Remote healthcare, designed for clarity.
- Role
- Senior Product Designer / UX Researcher
- Process
- User research, user-flow mapping, wireframing, prototyping, user testing, visual design
- Client
- HealthConnect, a health data-layer provider
At-home devices like blood pressure cuffs, oximeters and scales offer a continuous, affordable way to monitor health. We worked with GPs and older patients to turn their data into one clear view.
The dashboard highlighted trends over time instead of a clutter of daily device feeds. We also explored a voice-led wellness check-in to capture mental and physical wellbeing.
The project helped define the client’s role in the healthcare ecosystem and informed their future product strategy.
“This is incredibly helpful. I can finally see what’s going on over time.”
Data overload
The client wanted to test whether it should play a more visible role in how at-home device data reached doctors. Doctors were receiving reports as separate PDFs, each formatted differently, with no way to see trends. Important changes were buried in the noise.
The busy clinic we worked with needed an at-a-glance overview to spot red flags. Meanwhile patients couldn’t see their own data at all, and family members supporting their care were left in the dark.
What doctors and patients told us
Empathy mapping with clinicians showed their frustration with fragmented reports and labour-intensive reviews: “Don’t like navigating old reports or messy EMR.” “Need to place reminders, too easy to miss things.”
Sessions with older adults using the equipment surfaced isolation and dependency: “Can only depend on others.” “No knowledge about my condition or what results mean.” Many wanted to take ownership of their own health.
Prototyping the solution
A proof-of-concept dashboard made key patient data easy to scan: trend lines for each patient, over time and colour-coded, so doctors could spot concerning changes early and feel a calm sense of oversight when things were stable.
We also explored a voice-led wellness check, so older patients could answer simple daily prompts like “How are you feeling today?” without a screen, with the answers summarised for their doctor.
Informational clarity
The visual design aimed for calm and uncluttered, reflecting the seriousness of the setting while staying approachable. Each patient had an overview panel with every key indicator in one view, and type and spacing were chosen for legibility under pressure.
Doctors got trend summaries and alerts. Patients saw their own data in a simpler view, a first for many of them.
Doctors don’t need more data. They need better visibility into what’s changing over time.
The pilot also showed the client a strategic choice. Rather than launch a separate tool, they chose to integrate with the systems doctors already use, such as electronic health records.